This list is for those working with the keyboard’s F , Ctrl , ↑ and Alt keys.
Also see As operator in Agent, use the numerical keypad
| Short keys (Function keys) | Action |
|---|---|
| F1 | Help. Opens online help web https://docs.callguide.telia.com |
| F2 | Answer |
| F3 | End call |
| F4 | Make call.* Can not be used in Light Mode |
| F5 | Enquiry |
| F6 | Pause |
| F7 | Activate |
| F8 | Mute on/off |
| F10 | Accept |
| F11 |
Close email |
| F11 | Open feedback menu |
| F12 |
Never arrived |
| Short keys (Ctrl + Letter keys) | Action |
|---|---|
| CtrlA | Select all text |
| CtrlB | Bold |
| CtrlC | Copy selected text |
| CtrlD | Refuse call |
| CtrlE | Open Send message or Unifinder |
| CtrlF | Find |
| CtrlG | Alternate.* Can not be used in Light Mode |
| CtrlH | Conference.* Can not be used in Light Mode |
| CtrlI | Italic |
| CtrlK | My contacts |
| CtrlL |
Schedule new contact |
| CtrlM |
Open main menu |
| CtrlN | DTMF |
| CtrlO | About... |
| CtrlP | |
| CtrlQ | View/update queue status |
| CtrlR | Retrieve.* Can not be used in Light Mode |
| CtrlS | Save |
| CtrlT | Administrate address book |
| CtrlU | Underline |
| CtrlV | Paste selected text |
| CtrlW | Work level |
| CtrlX | Cut selected text |
| CtrlY | Show/hide support function areas |
| CtrlZ | Undo |
| Short keys (Ctrl + Shift + Letter keys) | Action |
|---|---|
| CtrlShiftA | Feedback "Answering machine" |
| CtrlShiftB | Feedback "Busy" |
| CtrlShiftC | Open Parked chats menu |
| CtrlShiftD | Contact data |
| CtrlShiftE | Return later |
| CtrlShiftF | Transfer.* Can not be used in Light Mode |
| CtrlShiftG | Open Information Guide |
| CtrlShiftH | Open Presence support function |
| CtrlShiftI | Open Presence menu |
| CtrlShiftJ | Toggle between Agent and Chat window |
| CtrlShiftK |
Agent Status Overview |
| CtrlShiftL |
Feedback "Re-establish later" |
| CtrlShiftM | Compose email |
| CtrlShiftN | Feedback "No answer" |
| CtrlShiftO | Settings |
| CtrlShiftP | Park contact |
| CtrlShiftQ | Hide queue status |
| CtrlShiftR | Start recording |
| CtrlShiftS | Stop recording |
| CtrlShiftT | Create sms |
| CtrlShiftU | Statistics today |
| CtrlShiftV | Open Interaction View |
| CtrlShiftW | Associate.* Can not be used in Light Mode |
| CtrlShiftW | Open login specific queues |
| CtrlShiftY | Open Overview personal campaign records |
| CtrlShiftZ | Open Call via address book |
| Short keys (Ctrl + other keys) | Action |
|---|---|
| CtrlF4 | Close support function |
| CtrlF5 | Update status |
| CtrlDel | Clear search field in Unifinder |
| Ctrl+ | In Unifinder, add detail search filed Zoom in campaign records |
| Ctrl- | In Unifinder, remove detail search filed Zoom out campaign records |
| Ctrl0 | View all campaign records |
| Ctrl↵ | Line break in text field |
| CtrlTab | Jump to next tab |
| CtrlAltA | In Unifinder, show/hide/activate activities tab |
| CtrlAltC | Switch to chat window |
| CtrlAltD |
In Unifinder, open detail search field |
| CtrlAltF |
Open Unifinder with focus in master search field |
| CtrlAltH | In Unifinder, open window to set/change/remove att. msg |
| CtrlAltI | In Unifinder, open operator information |
| CtrlAltM | Switch to Agent main window |
| CtrlAltQ | Open Quick texts |
| CtrlAltR | Open Mail reply |
| CtrlAltS | Send an email and close Mail reply |
| CtrlAltV | In Unifinder, open call forwarding tab.* Can not be used in Light Mode |
| CtrlAltW | Open Login specific queues |
| CtrlAltX | In Unifinder, show/hide/activate detail information tab |
| CtrlAlt1...X | In Unifinder, search phonetically the same as in name column number X |
| Ctrl1...4 | Jump to position 1, 2, 3 or 4 in support functions area and chat window |
| Short keys (Alt + other keys) | Action |
|---|---|
| Alt1...9 | In Unifinder, jump to detail search field 1 to 9 |
| Alt↑ | In Unifinder, jump from search field to search result |
| Alt↓ | In Unifinder, jump to main search field |
| AltV | In Unifinder, transfer a call to the selected Touchpoint Plus users' voicemail.* Can not be used in Light Mode |
| AltW | Open the work level drop-down menu |